For Providers
Rules & Timeframe for Bill Payment Process
How the reimbursement process works — and what to check so your payments aren’t delayed.
Bill reimbursement process
The payment process moves through three phases over approximately 22 days:
- Days 1–7: Spooner MAI validates incoming bills and conducts clinical review before submission to the BWC.
- Days 8–15: The BWC processes the bill and transfers funds to Spooner MAI.
- Days 16–22: Spooner MAI prints and mails checks to the billing provider.
Common reasons why payment is delayed
- Missing medical documentation
- A claim in non-payable status
- An uncertified billing provider
- Incomplete data fields on the bill
- An unregistered NPI number without a corresponding WCID identifier
- Absent or expired treatment authorization
Have a payment question?
Reach our provider team Monday through Friday, 8:00 AM–5:00 PM.