For Injured Workers
Policies & Procedures
Workers’ compensation managed care policies and procedures for employees — what to do if you are injured on the job.
Report the injury
Immediately report any workplace injury to your supervisor. Your employer and physician will report the incident to Spooner MAI, and we will contact you to check on your status and help coordinate your return to work.
Obtain your identification card
You will receive an identification card showing your employer and BWC account details. Present this card when you seek medical treatment so the provider can bill correctly.
Getting treatment
Seek treatment from a Bureau of Workers’ Compensation (BWC) certified physician. Medical treatment beyond the initial visit may require prior authorization.
Choosing a medical provider
You may choose any BWC-certified provider. If you see a non-certified physician, you may be liable for those medical bills. Spooner MAI can help you find a certified provider.
Payment of medical bills
Approved medical bills are covered — you should not pay out of pocket for treatment from a BWC-certified provider. Lost wages are processed separately by the BWC.
The role of employees in a return to work program
Work with your employer and physician on modified-duty options so you can return to work safely as you recover.
The role of Spooner Medical Administrators
Spooner MAI is your Managed Care Organization. We provide case management and treatment authorization, coordinating your care between you, your employer, your physician, and the BWC.
Have a question about your claim?
Our team is here Monday through Friday, 8:00 AM–5:00 PM.