For Injured Workers
Injured Worker FAQ
Answers to the questions injured workers ask most.
What is an MCO?
A Managed Care Organization (MCO) is a private company that employers engage to oversee workers’ compensation medical claims. The MCO works with everyone involved to help you return to work promptly while controlling costs.
When should I call Spooner MAI or the BWC?
Contact the BWC about claim allowance and lost-time payment questions. Contact Spooner MAI for all other matters related to your claim, including treatment and provider questions.
My claim is in the $15K Program. What does that mean for me?
While your claim is enrolled in this program, your employer covers medical and pharmacy expenses up to $15,000. Once that threshold is reached, or the employer withdraws from the program, Spooner MAI assumes management and bill payment — and prior authorization becomes necessary.
Still have questions?
Our team is here Monday through Friday, 8:00 AM–5:00 PM.